FAQ

Take a look at what people most commonly ask us

Shop All

Domestic shipping takes 2-4 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Yes, we offer free shipping on all domestic orders over $99.

We offer free shipping all over the US. Worldwide shipping is calculated by carriers at checkout.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All our products are subject to thorough quality control, but we understand that mistakes may happen.

Our warranty covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturing defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within the first 30 after you've received your leather good.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, but shows no signs of wear & tear, you are also eligible for a full refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order includes free shipping, we'll provide a return label at no additional cost to you as long as it meets our return guidelines.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.